ze777 Privacy
Policy

In this Privacy Policy, the following terms carry the meanings set out below unless context requires otherwise:

• "ze777", "we", "us", or "our" refers to the ze777 platform, accessible at https://ze777.im, and the entity responsible for operating it.
• "Player", "you", or "your" means any individual who visits, registers, or uses the ze777 platform in any capacity.
• "Personal Data" means any information that identifies or could reasonably identify a living individual, including name, email address, mobile number, date of birth, payment account details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion.
• "KYC" means Know Your Customer — the identity and document verification process we are obligated to conduct to prevent fraud and financial crime.
• "Third-Party Service Provider" means any external company engaged by ze777 to assist with operating the platform, such as payment processors, KYC verification services, fraud prevention vendors, and game software providers.

ze777 is the data controller in respect of the personal data collected through https://ze777.im. As data controller, ze777 determines the purposes for which your personal data is collected and the means by which it is processed. If you have any questions about how ze777 handles your personal data, you may contact us at the details provided in Section 16 of this Policy.

3.1 Registration and Account Data

When you register an account on ze777, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Preferred username
• Residential address (city, district, division, postal code)
• Account password (stored in encrypted, hashed form — never in plain text)

3.2 Identity Verification (KYC) Data

To comply with our obligations to prevent fraud, money laundering, and underage gambling, we may request:

• A copy of a government-issued photo identity document (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the past three months)
• Proof of payment method ownership (screenshot of your registered bKash, Nagad, Rocket, or Upay account)
• A selfie photograph alongside your identity document for liveness verification

3.3 Financial Transaction Data

When you deposit or withdraw funds on ze777, we collect transaction records including:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction reference numbers
• Deposit and withdrawal amounts in BDT
• Transaction timestamps
• Partial payment account identifiers (e.g., last four digits of a card number or the first/last digits of a mobile wallet number) — we do not store full card numbers or full wallet credentials

3.4 Gaming Activity Data

We maintain records of your activity on the ze777 platform, including:

• Games played, bet amounts, game outcomes, and session durations
• Sports betting markets accessed and wagers placed
• Bonuses claimed and wagering requirement progress
• Responsible gaming tool settings (deposit limits, cool-off periods, self-exclusion status)

3.5 Technical and Device Data

When you access ze777, our servers automatically collect certain technical data:

• IP address and approximate geographic location derived from IP
• Browser type and version
• Operating system and device type
• Pages visited, time on site, referring URL, and click-stream data
• Session identifiers and authentication tokens

3.6 Communications Data

If you contact ze777 via in-platform live chat or email, we retain a record of that communication, including the content of your messages, the date and time of the exchange, and the resolution provided. This information is used to improve our customer service and to maintain a record of any commitments made.

ze777 collects personal data through the following methods:

• Directly from you — when you complete the registration form, submit KYC documents, initiate a financial transaction, use a responsible gaming tool, or contact our support team.
• Automatically — through cookies, server logs, and session tracking technologies when you browse and interact with the ze777 website.
• From third-party verification partners — during the KYC process, our identity verification providers may supply us with the outcome of document checks and fraud screening scores.
• From payment service providers — bKash, Nagad, Rocket, Upay, and card processors may provide us with transaction confirmation data to reconcile deposits and withdrawals.

ze777 processes personal data only where there is a valid lawful basis for doing so. The primary legal bases on which we rely are:

• Contractual Necessity: Processing your registration data, payment data, and gaming activity data is necessary to fulfil our obligations to you under the ze777 Terms & Conditions — without this data, we cannot operate your account or provide the services you have requested.
• Legal Obligation: Processing KYC data, transaction records, and fraud-screening data is required by applicable financial crime prevention and anti-money-laundering obligations.
• Legitimate Interests: Processing technical and device data for platform security, fraud detection, and service improvement is carried out in the legitimate interests of ze777 and its players, provided those interests are not overridden by your rights.
• Consent: Where we send you optional promotional communications (such as bonus offers and tournament announcements), we do so on the basis of your consent. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

ze777 uses the personal data it collects for the following specific purposes:

• To create, maintain, and manage your player account on ze777.
• To verify your identity and age in compliance with our KYC obligations, ensuring the platform is used only by players aged 21 and above.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other financial crime.
• To enforce the ze777 Terms & Conditions and protect the integrity of the platform and its player community.
• To provide customer support via live chat and email, and to maintain records of those interactions.
• To operate responsible gaming tools, including deposit limits, session reminders, cool-off periods, and self-exclusion facilities.
• To communicate important account notifications, security alerts, and policy updates to your registered email address or mobile number.
• To send promotional communications, bonus offers, and tournament announcements where you have provided consent for such communications.
• To analyse aggregate, anonymised usage data to improve the ze777 platform, its game library, and its overall player experience.
• To comply with any lawful request from a court, regulatory body, or law enforcement authority.

7.1 What Are Cookies

Cookies are small text files placed on your device by the ze777 website when you visit. They allow the platform to recognise your browser, remember your session, and deliver a consistent experience. ze777 also uses similar technologies including web beacons and local storage objects for specific functional purposes.

7.2 Categories of Cookies We Use

• Strictly Necessary Cookies: These are required for the ze777 website to function. They manage your login session, maintain your account authentication state, and protect the platform against cross-site request forgery. These cookies cannot be disabled without affecting core functionality.
• Functional Cookies: These remember your preferences, such as your responsible gaming settings and language preferences, so you do not need to re-enter them on every visit.
• Analytics Cookies: ze777 uses anonymised, first-party analytics cookies to understand how players navigate the platform — for example, which pages are most visited or where players encounter errors. This data is used exclusively to improve the platform and is never shared with advertising networks.

7.3 What We Do Not Use

ze777 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. Your browsing behaviour on ze777 is not shared with advertising platforms.

7.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the ze777 platform. Instructions for managing cookies can be found in the help documentation of your specific browser.

ze777 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard receive the transaction data required to process deposits and withdrawals to and from your account. Each of these providers operates under its own privacy policy and data protection obligations.
• KYC and Identity Verification Providers: When you submit identity documents, those documents are processed by our trusted KYC verification partner to confirm authenticity. Your documents are shared only for the purpose of completing your verification and are not retained by the provider beyond the period required for that purpose.
• Fraud Prevention and Security Services: We may share IP addresses, device identifiers, and transaction patterns with fraud prevention services to detect and block suspicious activity on the platform.
• Game Software Providers: When you play games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your session data (including bet amounts and game outcomes) is processed by those providers' game engines. These providers are contractually bound to process this data solely for the purpose of delivering game results and do not use it for independent marketing purposes.
• Legal and Regulatory Authorities: ze777 will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by a valid legal obligation, court order, or enforceable government request.
• Business Succession: In the event of a merger, acquisition, or sale of ze777's business operations, personal data held by ze777 may be transferred to the successor entity, subject to equivalent data protection commitments being maintained.

ze777 operates primarily in Bangladesh and processes the majority of player data within the region. However, some of our third-party service providers — including certain KYC verification partners and game software providers — may process data on servers located outside Bangladesh. Where such international transfers occur, ze777 takes steps to ensure that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to apply data protection standards consistent with those applied by ze777.

By registering an account on ze777 and providing your personal data, you acknowledge that your data may be transferred to and processed in countries outside Bangladesh for the limited purposes described in this Privacy Policy.

ze777 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Account and Registration Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, to satisfy financial record-keeping and anti-money-laundering legal obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure in compliance with applicable financial crime prevention requirements. Original document images are stored in encrypted form and accessible only to authorised compliance personnel.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Gaming Activity Logs: Retained for a minimum of three (3) years following the date of the activity, for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for three (3) years following resolution of the matter to which they relate.
• Technical and Device Data (Logs): Retained for up to twelve (12) months, after which they are deleted or anonymised.

Where you request erasure of your personal data (see Section 11), ze777 will comply to the extent permitted by law. Data that is subject to a mandatory legal retention period cannot be erased until that period expires, notwithstanding a valid erasure request.

As a player on ze777, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 16. We will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data ze777 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account details such as name, date of birth, and contact information, corrections may require additional identity verification.
• Right to Erasure: You may request that ze777 delete your personal data. We will comply to the fullest extent possible, subject to our legal obligations to retain certain data categories as described in Section 10.
• Right to Restriction of Processing: In certain circumstances, you may request that we suspend the processing of your personal data while a query or objection is under review.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided directly to ze777, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for legitimate interest purposes. If you object, ze777 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receipt of promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ze777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the ze777 platform.
• Encrypted storage of all sensitive data, including identity documents, payment details, and account passwords.
• Strict role-based access controls limiting which staff members can access personal data, based on the minimum necessary for their job function.
• Regular internal security reviews and vulnerability assessments of the ze777 platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Comprehensive audit logging of all access to sensitive data systems, reviewed regularly by our security team.

While ze777 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to players, ze777 will notify affected individuals promptly and take immediate steps to contain and remediate the incident.

ze777 is strictly an adult platform. The service is available only to individuals who are 21 years of age or older. ze777 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that account will be immediately suspended, all associated data will be reviewed, and any balance will be dealt with in accordance with our Terms & Conditions.

If you believe that a person under 21 has registered an account on ze777, please notify our support team immediately via in-platform live chat or at the email address provided in Section 16. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

The ze777 platform does not contain links to third-party external websites for commercial or advertising purposes. In the event that any informational reference to a third-party service is included on the platform (for example, references to payment providers such as bKash or Nagad), please note that ze777 has no control over the content, privacy practices, or data handling of those third-party services. We encourage you to review the privacy policies of any third-party service providers whose platforms you use in connection with your ze777 account.

ze777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When a material change is made, ze777 will notify registered players via the email address on file no less than 7 days before the revised Policy takes effect, or will display a prominent notice on the ze777 platform homepage.

The "Effective Date" displayed at the top of this Privacy Policy indicates when the current version came into force. Your continued use of ze777 after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must cease using the platform and request account closure before the revised Policy takes effect.

We recommend reviewing this Privacy Policy periodically to stay informed about how ze777 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ze777 handles your personal data, please contact our Data Privacy team using the following details:

• Email: support at ze777.im
• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat widget after logging in to your ze777 account.
• Response Time: ze777 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days (Bangladesh Standard Time, UTC+6).

If you are not satisfied with ze777's response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

Last reviewed and updated: 1 January 2026. This Privacy Policy was drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.